Refund policy

Warranties & Returns Policy

Product Warranties:
All lighting comes with a warranty for faults due to defective materials or workmanship as noted in the specific product description and product title. The warranty commences from the day of purchase. IETLamps.com will handle that warranty for you, with ease, should the need arise.

Product Returns:
We offer a hassle free, no question ask return period for 30 days. The valid period for return starts from the original date of purchase.  All incorrectly ordered parts are subject to a restocking fee to cover actual shipping charges and re-certification, please contact us and provide your units full model number prior to purchasing for part accuracy if you are unsure.

Requesting a Return Merchandise
This process initiates a refund, exchange, or begins the warranty process.  Please email your request to customer service Email address at IETLamps888@gmail.com.

Once an RMA number is given it remains valid for 5 business days (One weeks). If the RMA is not responded to within this timeframe, the RMA will be closed and a new one must be initiated.

Broken in transit:

Breakages must be reported within five working days of receipt of delivery to enable us to claim with our carriers. Unfortunately, any claim outside of this period cannot be supported. When damage occurs our representatives will retrieve any needed information and images from you to open the damage claim. Once the claim has been opened a replacement product will be shipped, free of additional charge.

Incorrect product supplied:
We work hard to ensure the right product is shipped to you. In the industry of specialty lighting, errors and cross reference inconsistencies sometimes arise.  In the event an item is incorrectly shipped we will provide a prepaid return shipping label as well as expedite the correct item, free of costs.